Shipping Policy

Updated on 09-05-2025

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping range

  • Countries: We currently ship within the United Kingdom.
  • Future Expansion: Expansion to other shipping areas is being considered.

Shipping costs

  • Within the United Kingdom: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

Order processing time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 11PM (GMT+1).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Transit time

  • Estimated Delivery Time: 4-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping process

  • Reliable Courier Services: We ship via Royal Mail and DHL.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking instructions

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
  • Questions: Our support team is ready to assist with any questions about tracking your order.

Missing items procedure

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@cheremode.com
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Shipping method

Royal Mail + DHL

Questions?

If you have any questions or concerns, please don't hesitate to visit our FAQ or contact our customer service.

Email: support@cheremode.com
Phone: +41788599930
Address: Maienwis 23, 8493 Bauma, Zürich, Switzerland

Company name: Chere Oboh
UID: CHE-306.120.733

Business Hours:

Mon-Fri 9:00 AM - 5:00 PM