Refund Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@cheremode.com
Please note that the return address will be provided via email once your return request has been initiated.
If your return is accepted, we’ll send you a return shipping label along with instructions. Items returned without prior approval will not be accepted.
You can always contact us with return questions at info@cheremode.com
Damages and issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue promptly.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods, custom products, and personal care items. Please contact us if you have questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return your current item and place a separate order for the new item.
European Union 14-day Cooling-off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
We’ll notify you once we’ve inspected your return. If approved, refunds are processed to your original payment method within 10 business days. Processing times may vary by your bank.
If more than 15 business days pass without receiving your refund, please contact us at info@cheremode.com
You can always contact us with return questions at info@cheremode.com
Please note that customers are responsible for all return shipping and handling fees unless the item arrived damaged or incorrect. ChèreMode does not cover costs associated with unsuccessful delivery, refusal, or missed returns.
Contact Information
ChèreMode
Phone number: +41788599930
Email: info@cheremode.com
Registered Business Address: Maienwis 23, Bauma, Switzerland, 8493
VAT number: CHE-306.120.733
Trade number: CHE-306.120.733
Our Customer Service is open from Monday to Friday: 9 AM - 5 PM BST